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Utilities are dealing with aging assets, tight budgets, regulatory pressures, and rising customer demands. Switching from reactive fixes to a smart, data-driven plan is key. There are best practices for asset management.

Join Laith Alfaqih and James Hale as they share how the City of Lorain, Ohio, changed how it manages its assets. This session explores Lorain¡¯s journey to operational excellence, with a focus on using Cityworks and GIS integration to streamline workflows, improve reliability, and optimize resources.

You¡¯ll learn how asset management frameworks, risk analysis, and stakeholder engagement help teams make smarter choices and deliver cost savings. This session also shares practical steps for deploying a CMMS, leveraging 3D visualization for vertical assets, and improving teamwork across departments. The team gives real examples that show the impact on staff engagement, reporting efficiency, and customer service.